I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. Their listing states they do not accept returns. I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). They will just accept that they are not covered and walk away. Only if you have proof that the seller is lying (a conflicting message from buyer etc.) When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. If the buyer is responsible, choose your return address from the dropdown menu. Adding tracking details to your return helpsprotect against delays or issues in the refund process. Still, it wouldn't really matter what you put in the description. If you want to start your own business, the reseller business model can be a great place to start. Adding these each time has saved me many times when buyers have tried to get me to accept a return. When the seller replies, we'll send you an email with details of the next steps. Not to do partial returns Within our return policy, we state that return shipping is paid by the buyer. Enter the amount you wish to offer the buyer. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. This is a good option for low-value items. Holiday shipping is now in full swing, check out these helpful shipping tips! See our page on. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! Spread the word, we know how to break the . When you start selling on Ebay, decide if you are willing to take returns at all. So having a returns policy can give you a competitive advantage. Sellers accept the majority of the risk when choosing to sell here. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. 114K subscribers in the Ebay community. This will definitely help any return request case that comes your way and a good habit to get into. After contacting the seller, it's up to you whether you want eBay to step in. View cart for details. Many eBay sellers accept returns if you've changed your mind. After contacting the seller, it's up to you whether you want eBay to step in. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. I dont have to pay to get the item back and the person is happy because I resolved their problem. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). Returns cannot be closed at the request of a seller. The condition of the returned item is important, so repack it carefully. Youll receive the return shipping label credit on your monthly invoice. Enter a return merchandise authorization number, if you use them. I am a buyer. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. You are describing the old rules the rules changed a few months ago. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). The seller has 3 business days to get back to you. This is just one more way to protect myself against a refund request for Item not as described. Insurance through Fedex and UPS is pretty reasonable: $1 per $100 in coverage. Copyright 1995-2023 eBay Inc. All Rights Reserved. How to issue a partial refund after the item is returned. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. (oh and that happened b.c ppl would send it back stating wrong size). I don't plan on stopping any time soon. resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. View cart for details. You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. There are two categories of return requests from customers: 1. This will help make you a top seller and keep money in your pocket! But it is. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. You can choose to add a message to the buyer. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. eBay Business Equipment Purchase Protection. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Research your model before purchasing this because there will be no returns for buying the wrong item. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. 2. Before you can send an item back to the seller, youneed to start a return. I also had a listing that was marked as parts only returned as defective? Select your reason for closing the return from the dropdown, and add details if you want to. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. You can also start a return request from your Purchases in My eBay. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Today I am going to share with you 10 tips to protect yourself as a seller and decrease your eBay return requests. Depending on your return policy, this may or may not include the original shipping cost. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. I find too many fun toys for my family (or myself), and just love the whole process. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. I find that if an item sells once, it will again. Never received the item and i contacted ebay and seller and no response. If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. Do you have to accept returns to sell on eBay? If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. Oh, Ship! Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. nirE troP ,naM fo elsI. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? We guarantee that you will get the item you ordered or get your money back. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. This happens more often than not. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. What does the eBay Money Back Guarantee cover? Since last Fall, a Top Rated Seller does not need proof. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. For more information, see our Condition of returned items policy. Does the tracking number show it was delivered? Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. I go over the item with a fine toothed comb and try to mention and notate anything that may be wrong with the item. 2. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. 3. eBay will review your case and get back to you within 48 hours. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. Returns happen. naM fo elsI. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. Why didn't you check the size before ordering? I sent him a message apologizing and requesting more information and photographs of the damage. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. Welcome to the Shipping board! If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? Tip If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. This may sound like overkill to you, but stay with me while I explain! If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. Get in the habit of getting information from your buyer for reasons they are returning. Refund the buyer, the buyer keeps the item. Escalate to eBay if you don't reach a resolution within 3 business days. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Regardless of the outcome, will the buyer be able to leave negative feedback? 1. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. In some cases, your response options may differ. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. If, after a few days, youre not happy with the sellers resolution, were here to help. We guarantee that you will get the item you ordered or get your money back. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). In the rare instance, this can happen. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. It was an auction that I won. Do I need to pay extra for the eBay Money Back Guarantee? SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. If you know me, you know Im not one of those people. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. If you've sold on ebay long enough you've had this happen. It sucks , but ebay says its your fault and buyers can return for an reason. Too many of those and their returns ability will be hindered. Many buyers only make purchases from sellers that offer a returns policy. If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. See the table below for guidance on issuing a partial refund. Good luck! Copyright 1995-2023 eBay Inc. All Rights Reserved. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. Check out our FREE intro Workshop! Time to research other selling websites, I guess. This is a good option for low-value items. When I have photographs of how I shipped my item, I will have those as proof. What Do You Do? In fact, it can be so scary that people dont want to deal with selling on eBay at all because its too nerve racking. Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. Copyright 1995-2023 eBay Inc. All Rights Reserved. You can still close it if things are resolved. Make sure you know what you can ship and what you cant to avoid delays and fines. If you take these 10 tips and add these policies to your listings, you will keep your buyers happy and satisfied and almost all but eliminate returns! After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. Take great pictures! Another measure to cover yourself in the rare instance you get a return request. NOTICE: 3D glasses are all different and must have a compatible TV set to work. However, we're here to help. A dialog will open as you type your search terms. This is something I have saved as a document and I just copy and paste it into all of my listings. Something went wrong. Your email address will not be published. 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. 01:47 PM where! Research your model before purchasing this because there will be no returns for buying the wrong item. See ourpartial refund guidelines. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. This months episode of the eBay Seller Spotlight podcast is live! If you lash back at them rudely, it will be much harder to work together to resolve the dispute. You do not have to offer returns or refunds on your items either. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. Honestly, this is one of those lessons I have had to learn the hard way. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. 1. If the item is returned used or damaged, you may qualify to issue a partial refund. This was one of those times I was pretty happy I had taken photographs while I was packing it. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. If you offered free shipping, you'll need to refund the buyer the full amount of the item. - edited The seller covers the cost of the return. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. If you bought it over eBay and it isn't right, it's the seller's problem not yours. Disclaimer. Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV but failed to mention that it really wasn't. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. If you're not able to resolve things with the seller, you can ask us to help. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. What do you mean by adding sold as is to your terms and policies? If you are scared to start eBay because of the fear of returns, dont be. You might be asking, Do private sellers have to accept returns? The answer is No. If you dont ship the item back by that date, we may close your request and you will not receive a refund. You can even notate it in your description when you list anything that might be wrong with the item. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. The seller will also pay for return shipping. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. (MBG). Print an eBay return label Tip In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. If the seller is responsible for return shipping, its important that they cover the costs. You can also check the progress of your return request at any time. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Take good photos with good lighting from every angle. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". Here is a box that was shipped with FedEx. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Another sale previously had the buyer claim an item was defective when I know it was not. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. So would all sellers. How to use your eBay earnings to purchase shipping labels. If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. 01-08-2020 Report the buyer when you issue the refund through the eBay returns flow If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Ebay sides with buyers in not as described claims. Read our most popular questions and answers about handling return requests from your buyers. The unofficial eBay subreddit. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies.
