No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Times are approx. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. They haven't responded to my emails! New comments cannot be posted and votes cannot be cast. Once got a response to an email because I didnt purchase the ticket wont gi. We also ensure all reviews are published without moderation. I replied and asked for a direct line or email address to speak to management/no reply since. Ticketek takes the issue of scalping seriously. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Breakdown A copy of the call out note froma nationalbreakdown recovery service. Worst website and app I have ever used!!! Further details in the disclaimer. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Why is your site permanently unavailable. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. NEVER NEVER again. Fire A report from the fire service and/or police. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. To read more about Covid-19 please visit our dedicated page here. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. How totally useless. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. There is no phone number, only an email which does not get answered. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. I have been linked to your site from Ticketek.co.nz. Verification can help ensure real people write reviews about real companies. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". etc. If enough people do it they'll be investigated. Check to see if they have an online lodge system. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Are Refundable tickets available through Ticketek Marketplace? Just upload its fucking DEATH CERTIFICATE. How will I receive my tickets? There is no customer service centre you can call, just an automated voice call telling you to email. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Easy as. Zero stars, uselessly run, waste of a time company. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . There is not one good review about this dodgy company. Hopeless website. The only reason people buy tickets from Ticketek is they have no other choice. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. We missed the show! Here are 8 tips for writing great reviews. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. A copy of the letter requiring Jury Service. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Attend participate in, take part in, use, or be present at. I couldn't return to where I was, no progress, the booking system repeated itself, etc. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. We use dedicated people and clever technology to safeguard our platform. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. What will a Marketplace ticket look like? Where You are the business owner or registered Director, or a member of Your family is. It goes against our guidelines to offer incentives for reviews. Attendance at business meetings and business travel. Where You have not been physically examined by a Doctor prior to the date of the Booking. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Sell tickets directly from your Ticketek Account. She made time to help & sort out the transfer of tickets to this area. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Conditions that are unpredictable and the event is more than two months in the future. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Ticketek is selling for the following venues only. (Receipt required for Doctors note refund up to 50 or equivalent). Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Any temporary relocation for work must be for a period of at least 3 months. I've purchased a ticket and my event is tonight! Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. The call centre shut the phone to the customer's face.. The phone message also contradicts itself. ProductReview.com.au has affiliate partnerships. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Its a disgrace. Immediate household persons living together at the same permanent address. . The customer service was super helpful and I got the ticket value back and it sold super quickly. An incident number or report from the Police or relevant traffic authority. To read more about Covid-19 please visit our dedicated page here. Almost 90 days and still waiting for my refund back. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Anyone has experience getting refunds from them or have advice on what I should do here? means weather where a Government Agency has issued warnings not to travel which mean. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Where a Ticket is offered for sale, sold or A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. I can not believe in this day and age HOW BAD this company is. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. i spent 2 hours online and still didn't manage to secure tickets. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Released a technology that is fully flawed just like the rest of the governing bodies around the world. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Basically, because they're the only game in town, and they can do whatever they fucking like. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Was given tickets for Ed Sheeran concert as a gift. I reported the scam to my credit card provider! What the hell is that? Sell tickets directly from your Ticketek Account. A copy of the notice of failure or disruption of the public transport. Press question mark to learn the rest of the keyboard shortcuts. Hands down. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Absolutely appealing customer service!!!!! Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Forcing people to own smart phones is not giving people choice and freedom. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Stick to Ticketmaster. Why should I buy from Ticketek Marketplace? Poor service really. Cannot add tickets to wallet. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Instead I was sent the PDF email after the show. Website doesn't work. Cool, just upload a goddamn police report. is cancelled or postponed by the provider. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Any vehicleYouplan to use during theBooking. They need a better system and more staff it seems. Share. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Don't EVER buy for a friend, NIGHTMARE. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. (This can normally be obtained from the transport companys website). I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. This is not an insurance policy. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career.
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