Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. Your session is about to expire due to inactivity. Hope this doesn't break the bank for you. endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p o Discover . For youth, seniors, people with disabilities and low-income adults. All rights reserved. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is committed to protecting your privacy. Learn more about Clipper on your phone. Key Clipper information translated to Chinese. EMC EMC The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Log in to your profile to sign up for occasional updates. To apply, visit theClipper START website, call 1-855-614-9149, or [email protected]. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. The Go Pass is valid for thecalendar year: from January 1through December31. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . /Tx BMC My spouse, relative, or close friend needs help managing their registered Clipper card. 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream For more information, please refer to our pre-tax payroll deduction web page. If youre not paying with Clipper, please see an attendant for information about ticket purchase. We cannot give refunds for partially used passes or tickets. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. /Tx BMC endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. Transit pass . If a Clipper card is not used for six months, it can be deactivated. Clipper is the recommended fare payment method and offers ferry customers a discounted fare. Can I have more than one card in my Clipper account? If you ever lose your card, well replace it and restore your value for a $3 fee. A Station Agent canhelp process a ticket refund request. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. I havent needed to use it in that time. Eventually, we got the refund. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. /Tx BMC https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream Getting dinner in Oakland this Fridaywill I get robbed? If you have a question, please call (510) 464-6841. Clipper said they didnt have money in their accounts. EMC You have to fill out a form. /Tx BMC EMC Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. Then take a long joy ride on Caltrains. EMC Add value, set up autoload, and check your balance! Your session is about to expire due to inactivity. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I no longer need to use Clipper. This is the version of our website addressed to speakers of English in the United States. EMC Otherwise, you will be logged out automatically. Pay With Directions to Zide needed from Union Square. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. Prior to that he was an assistant sports editor at the paper from 1984-1987. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream All Access Digital offer for just 99 cents! The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. Choose to stay logged in or to log out. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. I think you can add value as needed to exit a station, if your balance is insufficient for the journey. And my Oyster card. 0.749023 g 0.749023 g endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. Transit pass refunds are subject to transit agency approval. No service to Chase Center atthis time,stay tuned for updates. All Go Pass users should register their Clipper cards on Clippers website. Key Clipper information translated to Chinese. Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream BART will also refund full unused paratransit ticket books. If you have a Go Pass on one of these cards, please contact our office for a replacement card. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at [email protected]. endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream It is not available to students or postdoctoral scholars at this time. How can I cancel my card and get a refund? Learn More How can I manage the account on their behalf? You can also log in to your regular Clipper account to see your balance and download a transaction history. Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. It is recommended that items of value be insured when selecting this option. 0 0 10.1455 10.364 re The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream You can have multiple adult cards associated with a single account. And Orca card. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. Skip top navigation. E\\y\[email protected]!*o* H*2T0T341f& No service to Chase Center atthis time,stay tuned for updates. 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream f endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream for more info). You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. No. I no longer need to use Clipper. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. What should I do if my card is lost or stolen? endstream endobj 224 0 obj <>stream New. REFUNDS. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. Latest Clipper News Never miss Clipper news! Learn More about the future of clipper (external link). No. Get it back from them when you plan your next trip to San Francisco. More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. Does this mean my card is worthless and I might as well toss it? You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. If not, you can check your balance and add value to the card at a ticket machine before starting the journey. 2020, Metropolitan Transportation Commission. Be sure to review the paper ticket fare chart at the station. EMC /Tx BMC 0 0 10.1455 10.364 re So take your balance down to $1.50. We contacted Clipper and were instructed to write letters to get the refund on two cards. endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream HD 0UR K(EP%xg:#6(=VU-zTqwn?p 2020, Metropolitan Transportation Commission. If you ever lose your card, well replace it and restore your value for a $3 fee. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream Refunds are subject to the fees in Section 10. To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Otherwise, you will be logged out automatically. Should I stay at a hotel near the airport? H237402VH2P0P04341Qf& Questions about recurring transit orders, including transfer requests, can be sent to [email protected]. This option helps you avoid paying for postage and is the most secure option. If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. Refunds are subject to the fees in Section 10. Then when you exit, Caltrains will tell you that you have a negative balance. EMC hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. You can check your eligibility on our Go Pass and Smart Pass eligibility checker. What can I do with an online Clipper account? /Tx BMC Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). I have a whole collection of stored value transit cards from many places! To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. f Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. Learn more about Clipper on your phone. Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. Clipper is the all-in-one transit card for the Bay Area. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. EMC Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. Q&A: Highway 101 express lanes opened Friday. Tickets submitted for refund must have been purchased by cash or debit card. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. about the future of clipper (external link). I'd calculate your estimated usage and only put that amount on the card. For more information, call the BART Treasury at (510) 464-6841. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. For more information, including fines, please see Caltrain's fare evasion policy. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC A: No. Key Clipper information translated to Spanish. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. Warriors Ferry / Chase Center Service Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. more. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. If your card is registered, contact us so we can block your card from further use. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. Subject . h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P Many of the cards have about $50 on them, but a couple have about $200. If you purchased your Clipper card from a retail location, confirm that the provider activated the card. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. HD 0UR K(EP%xg:#6(=VU-zTqwn?p There is a $5 fee for this service. What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. How can I check my card balance or how much I was charged for a trip? If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. https://www.clippercard.com/ClipperWeb/pay-with-phone. Metropolitan Transportation Commission . The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. Choose to stay logged in or to log out. If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. What do you recommend for getting this resolved? Get Morning Report and other email newsletters. Learn more about our privacy policy. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. Discount Cards For youth, seniors, people with disabilities and low-income adults. Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). bFrADhDwzeCJt>HJG()qCFY9Vq{$s? Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. Clipper says it does not take funds away, even if the card goes unused for years. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). 0 0 10.146 10.364 re Station Agents can also provide pre-addressed envelopes to Treasury. f EMC If your card is registered, contact us so we can block your card from further use. There is no replacement fee for lost or stolen Go Passes. No they don't keep cash at the stations. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. Refunds are subject to the fees in Section 10. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. Due to observed delivery issues this is a less secure option. Credit Card Type (check one): o MasterCard . Choose to stay logged in or to log out. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream f If you forget to tag on and/or off, you will be subject to citation. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream BARTs Treasury Department will then process the refund. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Stanford, California 94305. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. The site navigation utilizes arrow, enter, escape, and space bar key commands. EMC In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds.
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