Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". Or rename a standard one? Configure a named credential and remote site according to the specifications outlined in the business requirements. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Please help. Any help would be greatly appreciated. Thanks for the help! Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. R&D, A project with Daddy: My favorite daily process! I'm STILL hacking away at this error message. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Would you like to share some details of your current configuration? "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. I didn't change anything and retried the "Check Challenge" just now and it worked. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. I'd try again since Trailhead had issues yesterday. We recommend using a new Developer Edition (DE) to check this challenge. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! I was able to work out a solution, I will outline it below. I kept that particular module open one on screen while I walked through this step. No. Have a question about this project? Initial Response milestone- You only need 1 criteria. Please guide me on this.Thanks. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. The key word is "rename." It was an interesting project, and I wanted to share some lessons learned from . I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? I fixed it, it was a really stupid mistake. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. The free lemonade offer worked! Any hlp? I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. You will need it. I have tried a thousand times with all variationsand the same error keeps coming up. Good! I hope that you feel inspired. An action can be added to the page layout. By clicking Sign up for GitHub, you agree to our terms of service and E.g. Can you help how to revert it back and to see Closed status field. Telecom Billing System2. I ran into the same issue. The worst error! I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. [email protected], Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. I've had it take up to 24 hours :(. One of my favorite new things this week was taking a shower with my whole block collection. I am getting mad over this error now. I have the same problem, I have the same problem, could you solve it? "Not able to figure out what is wrong here. I have used knowledge 1000 times and have never had anything like this. 43 are for Admins. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. You also get personal insight into the life of a Trailhead Baby! It's a picklist. Did you check the values? Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." I'm not sure I would have figured that out if I didn't stumble across this forum. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. Modified 2 years, 1 month ago. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. Right now he' taking a nap.so I'm off to edit some reports! Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Processes. Its awesome once its all working. +12,700 Points +300 points. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Hyatt Place New Taipei City Xinzhuang. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. (Hint- The name of the component is not "entitlements"). I have both Email to Case and On Demand Service enabled on the Email to Case page. Ensure the Macro sends an email to the customer. I am going bananas here. Something that helped was saving the report frequently. I'm stuck on Challenge 6, creating the macro. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? This comment has been removed by the author. Ensure Agents have access to Knowledge when viewing a Case". I've no clue what more I need to do to complete this challenge. Alas, fingers crossed for the next challenges. How can you update it as status field is inactive dring recording procedre? Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Book Now. Your help is needed! When you start a create a new report, simply click to start with a clean screen. Hi I am stuck in challenge 6. :) I'd reconsider that time trigger. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Are you using a Dev org or a playground generate from Trailhead? Was this badge FUN or what?! Anyone have any idea? * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. I made two dollars today! (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Would you like to share a few more details on how you currently have things set up? This way, I can take a deeper look. Challenge 4 Case Routing. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. And it's a little trickybut you can find out if you google it:). Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. But I have created this Data Category, so I'm not sure what the issue is. Go to a case- check the Status options. I'd just give it 24 hours then recheck the challenge. Did you check the little box to activate the entitlement process? Ensure Entitlements are visible on Cases in Lightning. Use the search o. Hello! How would you enable people to select cases from an organised list? I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. A support process is similar - different stages apply to each process. If you want to check the support process' api name, you can extract via data loader. That is why I referred to the question that was asked to you before on May 31st. I'd do a quick google search on Salesforce Macros- It's a point and click process. This is my journey- a normal kid by day- a Trailhead explorer by night. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. This is my current version name. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . I'm working on the Service Cloud super badge and the error below is driving me nuts! I'd try this- Delete the current process. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. Usually this is due to some pre-existing configuration or code in the challenge Org. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). If you can not, I'd look around at permissions. R&D, A project with Daddy: My favorite daily process! I have created data categories and Subcategories and have activated.But have issue with the above error. Tonight's challenge involves the creation of two processes. Are you sure it is about that? I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." All reactions. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. I did add the things mentioned automated action in macro. Case organizers think about the language. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. took me 2 hours to undersand that, and without your comment I could have been there forever!! This thing is just hosed and I'm only on #2. Start in setup. But I didn't complete it. "Wrong Queue" is not a queue. Empty the recycling bin. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Its upsurd. I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. Confused? If yes, this was created in the wrong place. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Goodness! There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. Could you share some details of what you have? What am I missing? Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. You have to make the article "Linking SP-100 to SP-200" visible to everyone. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. That is frustrating! I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. We can't find the 'Customer Case Team' role. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. Is there an "email template" in the "email template" object? Rated Accounts by State The record count for state and account rating are automatically added. We recommend using a new Developer Edition (DE) to check this challenge. Review the steps to rename the console to 'Cloud Support Service Console'. The macro itself is working fine. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Take a break, grab a snack, and watch this video. for Challenge 7. Knowledge Basics for Lightning Experience. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. Hello, Thanks for your feedback. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. Luckily, the macros module was very fresh in my mind. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. You write beautiful things. Hi All,I am currently stuck at challenge 4. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. I'm whole again. Have you set up the routing address? Service Cloud Specialist Superbadge. Sometimes it seems that the most frustrating problems have the simplest solutions. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. @Trailhead baby I am having same error message. advanced apex specialist superbadge solution. Modified 2 years, 1 month ago. I got it figured out. Two things try a different merge field for the name. If you did them recently, try not to leave it too long to attempt this superbadge. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. For those of you who know me, you probably know that Im lucky enough to have a job that. These have different SLA milestones an agent has to hit its the same in this section. Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. I made two dollars today! I have the Milestones field in the page layout too. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. please verify.
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